Go! Mobile 

The newest way to bank at Citizens Bank Minnesota! Go! Mobile provides you with access to your accounts from your mobile device anytime, anywhere.

Banking has never been more convenient and accessible. It's like carrying your bank with you wherever you go!

You can download our FREE mobile banking App from the Apple or Android app stores. Search for Citizens Bank Minnesota.

Summary

  • Banking at your fingertips 24/7
  • Access your account information
  • Transfer funds
  • Bank to Bank transfers
  • Bill Pay
  • View/search Citizens locations & ATM's
  • Access from any mobile device with an Internet browser

Go! Mobile service is a FREE* service that allows you to access your accounts anytime, from anywhere, using your mobile device.

*There is no fee from Citizens Bank Minnesota. Connectivity, data usage and text message rates may apply. Contact your wireless service provider for more details.


How to get Started

How do I enroll and access Go! Mobile?

Android & iPhone users:

  • Download the Citizens Bank Minnesota Go! Mobile App for your smartphone
  • Fill in the requested information
  • A text will be sent to confirm your enrollment
  • Login with your Online Banking ID and password

iPad users:

  • Download the Citizens Bank Minnesota Go! Mobile App in the iTunes store.
  • Login with your Online Banking ID and password.

Enrolling through Online Banking:

  • Login to your Online Banking with your ID and password. Not banking online yet? Enroll here
  • Choose the Options Tab
  • Select the Go! Mobile Tab
  • Fill in the requested information
  • A text will be sent to confirm your enrollment
  • You may now use Go! Mobile visiting www.airteller.com/cbnu with any mobile device that has an Internet browser
  • Login with your Online Banking ID and password.

Now you're ready to take us with you!

*After 120 days of inactivity, you will be un-enrolled from Go! Mobile. To become active again, you will need to re-enroll through the App or Online Banking.


FAQs

What is Go! Mobile?

Go! Mobile allows you to view account information, pay bills, transfer funds, locate ATMs or branches and receive alerts already established within Online Banking on your mobile device.

Does Go! Mobile cost anything?

Go! Mobile is a FREE* service that we provide to our customers. *There is no fee from Citizens Bank Minnesota. Connectivity, data usage and text message rates may apply. Contact your wireless service provider for more details.

Is Go! Mobile safe?

Citizens is very concerned with the safety and privacy of your personal information. To ensure the security of your account information the same security features have been incorporated in the Go! Mobile products that are currently used with Online Banking.

What if my device is lost or stolen?

Even though account information is not stored on your device, there are a few steps you can take to suspend Go! Mobile access. You can log into Citizens Online Banking and select the Go! Mobile Options Tab, then de-select Enable web access for your mobile device. If you cannot quickly get access to Citizens Online Banking, you can contact us at 1-800-549-0194 during regular business hours.

Will my account information reside on my phone?

No personal information is exchanged through your mobile device.

What happens if I change my mobile phone number?

Simply update your phone number within Online Banking.

What happens if I change my mobile device?

You will need to download the App from the App store to your new device.

How do I find the Go! Mobile App for Citizens?

You will need to search in the Apple or Google Play store for Citizens Bank MN. Make sure the App has our logo - there are many Citizens Banks! Once you locate the App, you simply download onto your smartphone.

How do I update my Citizens Bank Minnesota App version?

First check your device or App store for notices about version updates. If an update is available, follow the simple instructions.

Which accounts can I access with Go! Mobile?

You can view all your accounts that you have already established within Online Banking. You can also view your account balances and transaction history.

Can I use Go! Mobile for Cash Management (for my business)?

At this time, Go! Mobile Cash Management features are not available.

Can I Pay Bills with Go! Mobile?

Yes, you can establish immediate, one-time payments. You will receive a text message confirming the payment.

Can I Transfer Funds and do Bank-to-Bank transfers?

You can establish an immediate, one-time transfer. You will receive a text message confirming the transfer.

How far back can I access transactions in Mobile Banking?

15 business days.

Why can't I login from my Mobile Device?

Your account may be due for your 90 day password change. For your protection, you must login to Online Banking from your personal computer to change your password.

Is there a Go! Mobile App for my tablet?

There is a Go! Mobile app available for iPad. For now, other tablet users can use www.airteller.com/cbnu to access Go! Mobile on your tablet or other mobile device. (Must enroll through Online Banking first. See "How To Get Started" tab)

Who do I contact for Go! Mobile assistance?

If you need assistance, please contact Citizens Connection at customerservice@citizensmn.com or call 800-549-0194 during regular business hours.

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